We have launched the 1.0 version of AgentBalance standalone application. Have a look below and let us know what you think. Feel free to contact us for a demo or a trial account.
The agent screen
This is where the agents can see the results of their tests. The agents also create the new test for the current week from this screen.
The testing screen
This is the test with 31 phrases or words that the agent connects with three colors based on their current mood and feelings (CWAT method).
Team Leader’s main screen
General overview of the three basic parameters (energy, job fulfillment, agent attrition) of the whole team in time. From this view, the team leader drills down to individual agent’s test results for closer and more detailed observations.
The results of individual agents
The team leader can see how a single agent is doing through the course of time. It is important to make assumptions based on weekly trends, not only on a single observation.
An agent’s individual test result
The following charts represent the results of any single test taken by an agent. The polar chart on the right reflects and elaborates on the overall energy level of the agent.
The AgentBalance software solution is always growing as we go on adding new features, improving the current user interface and incorporating our customers’ requirements and suggestions. Let us know your ideas and we will make sure your voice is heard. Let’s talk!