It is my greatest pleasure to make the following announcement about the changes in the AgentBalance management team.
We have introduced a new Chief Technical Officer role in order to consolidate and accelerate our development process. The purpose of the role is to cover the whole product and solution development. At the beginning of November 2016, we have onboarded Mr. Filip Lukáč, who now acts as our CTO.
Filip will lead our development team in Košice, Slovakia. There are big challenges ahead of us that will significantly innovate the user experience of the whole AgentBalance analytical suite. The biggest challenge currently under development is the new version of AgentBalance, version 2.0, to be released in January 2017. This release will be a major remake of the whole suite, providing umatched performance and smooth user experience.
Filip has an extensive background in computer science, is a very skilled software developer and designer, and the AgentBalance founders believe in his great leadership potential. He is a major personal asset who will help us materialize our vision of AgentBalance as the software solution of choice for contact center managers.
Welcome to AgentBalance, Filip!