AgentBalance is an innovative software solution that introduces a unique set of psychological metrics about contact center agents. It has been designed specifically for contact centers and customer service companies with their unique needs and challenges in mind. Provided metrics help managers to better understand the psychological profiles of agents and, in the context of an agent’s productivity and employment life-cycle, bring an irreplaceable and never before available input into traditional management processes.
The company AgentBalance s.r.o. got a funding of 500 000 USD from the VC fund Neulogy Ventures. This investment will ensure sufficient means for the company to grow global sales and marketing, and build an R&D center in Kosice.
“With the investment happening we can fully focus on all important markets and regions, participate in relevant international events and introduce new product features in order to position AgentBalance as the essential tool for complex development of contact center agents, supervisors and team leaders.” Premek Piska, CCO AgentBalance
Since the launch of the project one year ago AgentBalance has already secured numerous positive references from multi-national customers, technological as well as business partners and industry analysts.
“Currently, the most commonly praised added value of AgentBalance is the ability to decrease agent attrition since that is the number one pain of the vast majority of contact centers. Our roadmap deeply focuses on enabling agents’ productivity boost and the ways to achieve it. The investment comes at a time when the project has started to gain momentum within the world of contact centers and brings along the possibility to fully leverage the potential of skilled Slovak developers and researchers in the fields of speech analysis, emotion detection and biometrics.” Vaclav Martin, CEO AgentBalance
“Slovakia has become a strong global player in the world of service centers and provides huge R&D potential in the field of biometrics, audio and video analytics. Therefore, we welcome the decision of the founders to build their R&D team in Kosice. AgentBalance is headed towards global expansion and we are ready to utilize our contacts and knowledge base to help the company reach its goals.” Jaroslav Luptak, Investment Manager Neulogy Ventures
In Prague, Bratislava, Kosice on May 16th, 2016