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AgentBalance
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    Menu
    • Solution
      • Testing of agents
      • Metrics
      • Close
    • Support
    • Company
      • Become our partner
      • People
      • Careers
      • Close
    • Blog
    • Contact

Our Mission
We believe that the first step towards providing great customer services is understanding your own employees.
Our mission is to enrich the existing quality and workforce management processes of customer services providers with a solution that allows more detailed understanding of employees and customers.
About AgentBalance
AgentBalance is an analytical “Solution as a Service" that introduces unique parameters and metrics for customer services providers.
The solution utilizes an original research that leverages the Color-Association Method. Available as a standalone solution or to be integrated into third-party solutions.
Recent posts
  • AgentBalance worldwide benchmark of the hottest customer services and retail industry topics
    12/02/2018
  • AgentBalance summer product update
    02/08/2017
  • AgentBalance now part of 2Ring’s product offering for North America
    21/06/2017
Supported by
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With investment from European
Regional Development Fund.

European Commission - Investing in your future.

AgentBalance
Copyright Agent Balance, s.r.o., 2017, All Rights Reserved.