During Christmas 2016 we asked thousands of customer services managers and executives to take a short test based on the CA Method utilised in AgentBalance. You might be wondering why we are publishing the results only now. Well, we were flooded by requests to include more colleagues and business partners of our contacts from all over the world continuously until February. Of course, the test was basic and narrowly focused but still gave us interesting insights about managers in the customer services industry.
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