What’s new in 1.3

What’s new in AgentBalance 1.3 Apart from obvious minor enhancements and bug fixes, we have focused on our reporting section. Until the recent update, we were displaying agents’ scores only in charts, which is fine for getting deeper understanding of current situation in teams, but could be inconvenient for getting a quick overview of what’s…

AgentBalance at Startup Summit 2015

The Startup Summit took place in Prague last week. As one of the hand-picked startups, AgentBalance got a chance to pitch in front of the investors, corporates, startup community and anyone who had the time and money to come have a look at the disruption happening that day. Since I was chosen to deliver the…

Remembering CC Expo 15 in London

We had a great and productive time exhibiting at the Contact Center Expo 15 in London. Two days spent with likely minded people from the contact center industry brought us better understanding of the UK market, which seems quite mature, yet dealing with human resources related challenges found in most of other regions: Variable Agent…

We are looking for new team members

We are looking for new colleagues! Are you an experienced ICT sales professional with passion for new technologies and innovations? With previous exposure to the contact center environment? Do you know someone fitting the description? Then drop us a line at milan@agentbalance.com (Milan Rataj, AgentBalance COO) to get more details. We are currently looking for Business Development…

AgentBalance API for contact center solutions

We are launching an API, that allows connection to any 3rd party reporting or contact center solution. By combining AgentBalance psychometric data with already existing contact center data, customers can take their analytics to a whole new level, finally answering questions such as: – what is the cause of rising first call resolution of a…

AgentBalance at CCW Berlin 2015

The CCW Berlin has been great. Two most commonly asked questions and provided comments about AgentBalance have been: “Wow. Does it really work?” and “Can I get a demo? Please send it to me.” As a contact center system integrator or vendor – would you like to test yourself and even your team, see the…