Not even the hot summer weather here in Prague can stop us at AgentBalance from releasing new major features in the AgentBalance Suite for contact centres and customer services providers. AgentBalance Onboarding module Currently under BETA testing with customers, we will soon release the AgentBalance Onboarding module, which, we believe, will be a game…
We are going to showcase our AgentBalance analytical suite at the Customer Contact Expo 2016 in London. Drop by to explore the latest features of our solution and discuss the implications for innovative contact centers with our product team. You will find us at booth number C740, located near the Meetings Lounge. This year, we are sharing the booth with our…
Another addition to the set of articles talking about how AgentBalance is performing in the world of customer services and contact centers is here. The most recent information comes from Manila, the Philippines. One of the most pulsating customer services hubs. How was AgentBalance’s first exposure to this very specific environment? Very exciting, different and…
After recently making the decision to start writing short articles where I share the AgentBalance experience gained while traveling the world trying to make the segment of contact centers a better place, I have another story ready. And a big one it is. The Pioneers Festival 2016 in Vienna. One of the biggest events enabling startups, investors…
With all the changes happening in AgentBalance recently, we have come to a decision to start writing short articles where we will be sharing our experience gained while traveling the world trying to make the segment of contact centers a better place. Let’s see how it goes: starting with vol. 1 from New York. AgentBalance…
We are very grateful for the opportunity to present at the 15th “Contact Centers” conference organized by ADMEZ (Czech association of direct marketing and contact centers) and Dark Side (Czech Online Agency). AgentBalance team showed among top Czech players in contact center technologies.
The Startup Summit took place in Prague last week. As one of the hand-picked startups, AgentBalance got a chance to pitch in front of the investors, corporates, startup community and anyone who had the time and money to come have a look at the disruption happening that day. Since I was chosen to deliver the…
We had a great and productive time exhibiting at the Contact Center Expo 15 in London. Two days spent with likely minded people from the contact center industry brought us better understanding of the UK market, which seems quite mature, yet dealing with human resources related challenges found in most of other regions: Variable Agent…
It is our greatest pleasure to announce that AgentBalance has been recognized as the number one contact center innovation for 2015 in the CC Expo 15 competition. We are amazed and happy since the companies we stood against are all great and provide very interesting and successful products and services. A big thank you to…
We have been nominated one of theč TOP 4 most innovative solutions in contact centers industry for 2015. This recognition makes us very happy and only encourages our vision of contact center agents that are evaluated and motivated using our set of psychological parameters. Simply said, we are happy to see that the market is…
The CCW Berlin has been great. Two most commonly asked questions and provided comments about AgentBalance have been: “Wow. Does it really work?” and “Can I get a demo? Please send it to me.” As a contact center system integrator or vendor – would you like to test yourself and even your team, see the…
