AgentBalanceAgentBalance
AgentBalance
    Menu
    • Solution
      • Testing of agents
      • Metrics
      • Close
    • Support
    • Company
      • Become our partner
      • People
      • Careers
      • Close
    • Blog
    • Contact
    Menu
    • Solution
      • Testing of agents
      • Metrics
      • Close
    • Support
    • Company
      • Become our partner
      • People
      • Careers
      • Close
    • Blog
    • Contact
View allBlogEventsNewsUncategorized
Date Name
DescAsc

AgentBalance summer product update

Not even the hot summer weather here in Prague can stop us at AgentBalance from releasing new major features in the AgentBalance Suite for contact centres and customer services providers.   AgentBalance Onboarding module Currently under BETA testing with customers, we will soon release the AgentBalance Onboarding module, which, we believe, will be a game…

02/08/2017Events

Customer Contact Expo 2016 London

We are going to showcase our AgentBalance analytical suite at the Customer Contact Expo 2016 in London. Drop by to explore the latest features of our solution and discuss the implications for innovative contact centers with our product team. You will find us at booth number C740, located near the Meetings Lounge. This year, we are sharing the booth with our…

15/09/2016Events

AgentBalance on the road, vol. 3 – Manila and the Philippines

Another addition to the set of articles talking about how AgentBalance is performing in the world of customer services and contact centers is here. The most recent information comes from Manila, the Philippines. One of the most pulsating customer services hubs. How was AgentBalance’s first exposure to this very specific environment? Very exciting, different and…

29/06/2016Events

VIDEO: AgentBalance winning the Vienna Start-up Package at Pioneers

31/05/2016Events

On the road, vol. 2 – Vienna Pioneers Festival

After recently making the decision to start writing short articles where I share the AgentBalance experience gained while traveling the world trying to make the segment of contact centers a better place, I have another story ready. And a big one it is. The Pioneers Festival 2016 in Vienna. One of the biggest events enabling startups, investors…

30/05/2016Events

AgentBalance on the road (NYC)

With all the changes happening in AgentBalance recently, we have come to a decision to start writing short articles where we will be sharing our experience gained while traveling the world trying to make the segment of contact centers a better place. Let’s see how it goes: starting with vol. 1 from New York. AgentBalance…

19/05/2016Events

Agents’ lifecycle – presentation at ADMEZ conference

We are very grateful for the opportunity to present at the 15th “Contact Centers” conference organized by ADMEZ (Czech association of direct marketing and contact centers) and Dark Side (Czech Online Agency). AgentBalance team showed among top Czech players in contact center technologies.

11/11/2015Events, News

AgentBalance at Startup Summit 2015

The Startup Summit took place in Prague last week. As one of the hand-picked startups, AgentBalance got a chance to pitch in front of the investors, corporates, startup community and anyone who had the time and money to come have a look at the disruption happening that day. Since I was chosen to deliver the…

19/10/2015Events, News

Remembering CC Expo 15 in London

We had a great and productive time exhibiting at the Contact Center Expo 15 in London. Two days spent with likely minded people from the contact center industry brought us better understanding of the UK market, which seems quite mature, yet dealing with human resources related challenges found in most of other regions: Variable Agent…

02/10/2015Events, News

CC Expo 15 – AgentBalance won the innovation contest!

It is our greatest pleasure to announce that AgentBalance has been recognized as the number one contact center innovation for 2015 in the CC Expo 15 competition. We are amazed and happy since the companies we stood against are all great and provide very interesting and successful products and services. A big thank you to…

22/06/2015Events, News

AgentBalance nominated in TOP4 most innovative CC solutions

We have been nominated one of theč TOP 4 most innovative solutions in contact centers industry for 2015. This recognition makes us very happy and only encourages our vision of contact center agents that are evaluated and motivated using our set of psychological parameters. Simply said, we are happy to see that the market is…

27/04/2015Events, News

AgentBalance at CCW Berlin 2015

The CCW Berlin has been great. Two most commonly asked questions and provided comments about AgentBalance have been: “Wow. Does it really work?” and “Can I get a demo? Please send it to me.” As a contact center system integrator or vendor – would you like to test yourself and even your team, see the…

25/02/2015Events, News
Our Mission
We believe that the first step towards providing great customer services is understanding your own employees.
Our mission is to enrich the existing quality and workforce management processes of customer services providers with a solution that allows more detailed understanding of employees and customers.
About AgentBalance
AgentBalance is an analytical “Solution as a Service" that introduces unique parameters and metrics for customer services providers.
The solution utilizes an original research that leverages the Color-Association Method. Available as a standalone solution or to be integrated into third-party solutions.
Recent posts
  • AgentBalance worldwide benchmark of the hottest customer services and retail industry topics
    12/02/2018
  • AgentBalance summer product update
    02/08/2017
  • AgentBalance now part of 2Ring’s product offering for North America
    21/06/2017
Supported by
European Union Flag

With investment from European
Regional Development Fund.

European Commission - Investing in your future.

AgentBalance
Copyright Agent Balance, s.r.o., 2017, All Rights Reserved.

Privacy policy