AgentBalance now part of 2Ring’s product offering for North America

/Press Release/ SACRAMENTO, June 7, 2017 – 2Ring (www.2Ring.com) and AgentBalance, s.r.o. (www.agentbalance.com) today announced a strategic partnership to leverage synergies in their product and technology portfolios in North America. Together, the companies will provide an integrated solution utilising the unique AgentBalance psychometric parameters available for all Cisco Contact Center platforms (Cisco Unified Contact Center Express…

New major AgentBalance feature – KPI Tracker

What is the KPI Tracker We have just released a new major version of the AgentBalance Suite that now includes the long-awaited and customer requested module called KPI Tracker. This latest add-on allows customers to monitor not only psychometric data about their customer services or retail employees but as of today, our solution integrates also…

Managing internal communication with the Feedback Loop module

  At AgentBalance, we strive for the most efficient communication between managers and employees. That’s why we originally came up with the AgentBalance CORE metrics – to spark a meaningful discussion between managers and their subordinates based on monitoring of psychometric data. Now we are taking the whole AgentBalance Suite to a new level. The…

AgentBalance version 2.0 released

US Connections Program Winter 2016 Winners

The road to winning the Slovak Startup Awards 2016 competition

  In this short article, I will try to describe our road from noticing that there is a super exciting competition happening in Slovakia all the way to winning it. What a trip it was! Let me tell you that I have never seen a competition of this quality happening in Central Europe before. But…

New CTO joining AgentBalance

It is my greatest pleasure to make the following announcement about the changes in the AgentBalance management team. We have introduced a new Chief Technical Officer role in order to consolidate and accelerate our development process. The purpose of the role is to cover the whole product and solution development. At the beginning of November 2016,…

Version 1.4 Released

We are happy to announce that we have released a new version of the AgentBalance solution. Apart from minor improvements and bugfixes, this release focuses on improved usability in the contact center environment with more complex set of personal rules and dependencies.

Neulogy Ventures investing into AgentBalance

AgentBalance is an innovative software solution that introduces a unique set of psychological metrics about contact center agents. It has been designed specifically for contact centers and customer service companies with their unique needs and challenges in mind. Provided metrics help managers to better understand the psychological profiles of agents and, in the context of…

What’s new in 1.3

What’s new in AgentBalance 1.3 Apart from obvious minor enhancements and bug fixes, we have focused on our reporting section. Until the recent update, we were displaying agents’ scores only in charts, which is fine for getting deeper understanding of current situation in teams, but could be inconvenient for getting a quick overview of what’s…

We are looking for new team members

We are looking for new colleagues! Are you an experienced ICT sales professional with passion for new technologies and innovations? With previous exposure to the contact center environment? Do you know someone fitting the description? Then drop us a line at milan@agentbalance.com (Milan Rataj, AgentBalance COO) to get more details. We are currently looking for Business Development…

AgentBalance API for contact center solutions

We are launching an API, that allows connection to any 3rd party reporting or contact center solution. By combining AgentBalance psychometric data with already existing contact center data, customers can take their analytics to a whole new level, finally answering questions such as: – what is the cause of rising first call resolution of a…