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AgentBalance now part of 2Ring’s product offering for North America

/Press Release/ SACRAMENTO, June 7, 2017 – 2Ring (www.2Ring.com) and AgentBalance, s.r.o. (www.agentbalance.com) today announced a strategic partnership to leverage synergies in their product and technology portfolios in North America. Together, the companies will provide an integrated solution utilising the unique AgentBalance psychometric parameters available for all Cisco Contact Center platforms (Cisco Unified Contact Center Express…

21/06/2017News

New major AgentBalance feature – KPI Tracker

What is the KPI Tracker We have just released a new major version of the AgentBalance Suite that now includes the long-awaited and customer requested module called KPI Tracker. This latest add-on allows customers to monitor not only psychometric data about their customer services or retail employees but as of today, our solution integrates also…

30/05/2017News

Managing internal communication with the Feedback Loop module

  At AgentBalance, we strive for the most efficient communication between managers and employees. That’s why we originally came up with the AgentBalance CORE metrics – to spark a meaningful discussion between managers and their subordinates based on monitoring of psychometric data. Now we are taking the whole AgentBalance Suite to a new level. The…

27/04/2017News

AgentBalance version 2.0 released

13/02/2017News

US Connections Program Winter 2016 Winners

10/02/2017News

The road to winning the Slovak Startup Awards 2016 competition

  In this short article, I will try to describe our road from noticing that there is a super exciting competition happening in Slovakia all the way to winning it. What a trip it was! Let me tell you that I have never seen a competition of this quality happening in Central Europe before. But…

09/12/2016News

New CTO joining AgentBalance

It is my greatest pleasure to make the following announcement about the changes in the AgentBalance management team. We have introduced a new Chief Technical Officer role in order to consolidate and accelerate our development process. The purpose of the role is to cover the whole product and solution development. At the beginning of November 2016,…

20/11/2016News

Version 1.4 Released

We are happy to announce that we have released a new version of the AgentBalance solution. Apart from minor improvements and bugfixes, this release focuses on improved usability in the contact center environment with more complex set of personal rules and dependencies.

05/09/2016News

Neulogy Ventures investing into AgentBalance

AgentBalance is an innovative software solution that introduces a unique set of psychological metrics about contact center agents. It has been designed specifically for contact centers and customer service companies with their unique needs and challenges in mind. Provided metrics help managers to better understand the psychological profiles of agents and, in the context of…

16/05/2016News

Agents’ lifecycle – presentation at ADMEZ conference

We are very grateful for the opportunity to present at the 15th “Contact Centers” conference organized by ADMEZ (Czech association of direct marketing and contact centers) and Dark Side (Czech Online Agency). AgentBalance team showed among top Czech players in contact center technologies.

11/11/2015Events, News

What’s new in 1.3

What’s new in AgentBalance 1.3 Apart from obvious minor enhancements and bug fixes, we have focused on our reporting section. Until the recent update, we were displaying agents’ scores only in charts, which is fine for getting deeper understanding of current situation in teams, but could be inconvenient for getting a quick overview of what’s…

23/10/2015News

AgentBalance at Startup Summit 2015

The Startup Summit took place in Prague last week. As one of the hand-picked startups, AgentBalance got a chance to pitch in front of the investors, corporates, startup community and anyone who had the time and money to come have a look at the disruption happening that day. Since I was chosen to deliver the…

19/10/2015Events, News

Remembering CC Expo 15 in London

We had a great and productive time exhibiting at the Contact Center Expo 15 in London. Two days spent with likely minded people from the contact center industry brought us better understanding of the UK market, which seems quite mature, yet dealing with human resources related challenges found in most of other regions: Variable Agent…

02/10/2015Events, News

We are looking for new team members

We are looking for new colleagues! Are you an experienced ICT sales professional with passion for new technologies and innovations? With previous exposure to the contact center environment? Do you know someone fitting the description? Then drop us a line at milan@agentbalance.com (Milan Rataj, AgentBalance COO) to get more details. We are currently looking for Business Development…

05/08/2015News

AgentBalance API for contact center solutions

We are launching an API, that allows connection to any 3rd party reporting or contact center solution. By combining AgentBalance psychometric data with already existing contact center data, customers can take their analytics to a whole new level, finally answering questions such as: – what is the cause of rising first call resolution of a…

04/08/2015News

CC Expo 15 – AgentBalance won the innovation contest!

It is our greatest pleasure to announce that AgentBalance has been recognized as the number one contact center innovation for 2015 in the CC Expo 15 competition. We are amazed and happy since the companies we stood against are all great and provide very interesting and successful products and services. A big thank you to…

22/06/2015Events, News

Version 1.0 launched

28/04/2015News

AgentBalance nominated in TOP4 most innovative CC solutions

We have been nominated one of theč TOP 4 most innovative solutions in contact centers industry for 2015. This recognition makes us very happy and only encourages our vision of contact center agents that are evaluated and motivated using our set of psychological parameters. Simply said, we are happy to see that the market is…

27/04/2015Events, News

AgentBalance at CCW Berlin 2015

The CCW Berlin has been great. Two most commonly asked questions and provided comments about AgentBalance have been: “Wow. Does it really work?” and “Can I get a demo? Please send it to me.” As a contact center system integrator or vendor – would you like to test yourself and even your team, see the…

25/02/2015Events, News
Our Mission
We believe that the first step towards providing great customer services is understanding your own employees.
Our mission is to enrich the existing quality and workforce management processes of customer services providers with a solution that allows more detailed understanding of employees and customers.
About AgentBalance
AgentBalance is an analytical “Solution as a Service" that introduces unique parameters and metrics for customer services providers.
The solution utilizes an original research that leverages the Color-Association Method. Available as a standalone solution or to be integrated into third-party solutions.
Recent posts
  • AgentBalance worldwide benchmark of the hottest customer services and retail industry topics
    12/02/2018
  • AgentBalance summer product update
    02/08/2017
  • AgentBalance now part of 2Ring’s product offering for North America
    21/06/2017
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