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AgentBalance worldwide benchmark of the hottest customer services and retail industry topics

We are excited to announce that the first AgentBalance benchmark analysis built on the unique psychometry-based metrics and parameters is out for our customers! What is the A/V Testing benchmark Only ten months after launching the AgentBalance A/V Testing module, we have successfully managed to collect enough data from our clients to create the first…

12/02/2018Uncategorized
Our Mission
We believe that the first step towards providing great customer services is understanding your own employees.
Our mission is to enrich the existing quality and workforce management processes of customer services providers with a solution that allows more detailed understanding of employees and customers.
About AgentBalance
AgentBalance is an analytical “Solution as a Service" that introduces unique parameters and metrics for customer services providers.
The solution utilizes an original research that leverages the Color-Association Method. Available as a standalone solution or to be integrated into third-party solutions.
Recent posts
  • AgentBalance worldwide benchmark of the hottest customer services and retail industry topics
    12/02/2018
  • AgentBalance summer product update
    02/08/2017
  • AgentBalance now part of 2Ring’s product offering for North America
    21/06/2017
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