Blog – AgentBalance

/Press Release/ SACRAMENTO, June 7, 2017 – 2Ring (www.2Ring.com) and AgentBalance, s.r.o. (www.agentbalance.com) today announced a strategic partnership to leverage synergies in their product and technology portfolios in North America. Together, the companies will provide an integrated solution utilising the unique AgentBalance psychometric parameters available for all Cisco Contact Center platforms (Cisco Unified Contact Center Express…

21/06/2017News

New major AgentBalance feature – KPI Tracker

What is the KPI Tracker We have just released a new major version of the AgentBalance Suite that now includes the long-awaited and customer requested module called KPI Tracker. This latest add-on allows customers to monitor not only psychometric data about their customer services or retail employees but as of today, our solution integrates also…

30/05/2017News

Simon Sinek on Millennials in the Workplace

We are happy to share this short video by Simon Sinek, that says it all. Our mission is to help employers to deal exactly with these kinds of struggles mentioned in the video. Enjoy the video, it will be 15 well spent minutes. “We put kids into corporate environment, that cares more about numbers and short term…

09/05/2017Blog

Managing internal communication with the Feedback Loop module

At AgentBalance, we strive for the most efficient communication between managers and employees. That’s why we originally came up with the AgentBalance CORE metrics – to spark a meaningful discussion between managers and their subordinates based on monitoring of psychometric data. Now we are taking the whole AgentBalance Suite to a new level. The…

27/04/2017News

Christmas 2016 Survey

During Christmas 2016 we asked thousands of customer services managers and executives to take a short test based on the CA Method utilised in AgentBalance. You might be wondering why we are publishing the results only now. Well, we were flooded by requests to include more colleagues and business partners of our contacts from all…

28/03/2017Blog

AgentBalance’s storming through 2016

2016. What a year that was for AgentBalance! We have just recently internally discussed what to expect in 2017 and realized how many unexpected, planned, crazy, exciting or unpublishable things happened for us in 2016. Or did not happen. Yes, not all the plans came to reality. And that is all good. Because 2016…

06/01/2017Blog

The road to winning the Slovak Startup Awards 2016 competition

In this short article, I will try to describe our road from noticing that there is a super exciting competition happening in Slovakia all the way to winning it. What a trip it was! Let me tell you that I have never seen a competition of this quality happening in Central Europe before. But…

09/12/2016News

New CTO joining AgentBalance

It is my greatest pleasure to make the following announcement about the changes in the AgentBalance management team. We have introduced a new Chief Technical Officer role in order to consolidate and accelerate our development process. The purpose of the role is to cover the whole product and solution development. At the beginning of November 2016,…

20/11/2016News

Customer Contact Expo 2016 London

We are going to showcase our AgentBalance analytical suite at the Customer Contact Expo 2016 in London. Drop by to explore the latest features of our solution and discuss the implications for innovative contact centers with our product team. You will find us at booth number C740, located near the Meetings Lounge. This year, we are sharing the booth with our…

15/09/2016Events

Version 1.4 Released

We are happy to announce that we have released a new version of the AgentBalance solution. Apart from minor improvements and bugfixes, this release focuses on improved usability in the contact center environment with more complex set of personal rules and dependencies.

05/09/2016News

Kindness – personal trait, or adopted skill?

This my personal story of losing faith in natural kindness in customer care. I have been thinking for quite a while if putting this post together makes sense and if it’s even relevant for this industry. And I came to a conclusion, that at least I might ignite a spark of discussion about how people…

19/08/2016Blog

AgentBalance on the road, vol. 3 – Manila and the Philippines

Another addition to the set of articles talking about how AgentBalance is performing in the world of customer services and contact centers is here. The most recent information comes from Manila, the Philippines. One of the most pulsating customer services hubs. How was AgentBalance’s first exposure to this very specific environment? Very exciting, different and…

29/06/2016Events

VIDEO: AgentBalance winning the Vienna Start-up Package at Pioneers

31/05/2016Events

On the road, vol. 2 – Vienna Pioneers Festival

After recently making the decision to start writing short articles where I share the AgentBalance experience gained while traveling the world trying to make the segment of contact centers a better place, I have another story ready. And a big one it is. The Pioneers Festival 2016 in Vienna. One of the biggest events enabling startups, investors…

30/05/2016Events

AgentBalance on the road (NYC)

With all the changes happening in AgentBalance recently, we have come to a decision to start writing short articles where we will be sharing our experience gained while traveling the world trying to make the segment of contact centers a better place. Let’s see how it goes: starting with vol. 1 from New York. AgentBalance…

19/05/2016Events

Neulogy Ventures investing into AgentBalance

AgentBalance is an innovative software solution that introduces a unique set of psychological metrics about contact center agents. It has been designed specifically for contact centers and customer service companies with their unique needs and challenges in mind. Provided metrics help managers to better understand the psychological profiles of agents and, in the context of…

16/05/2016News

Mindful agents mean higher customer satisfaction

Mindfulness, for those unfamiliar with the method, developed by Jon Kabat-Zinn, is a set of mental exercises intended to improve overall wellbeing of people. It covers many areas of everyday life, mainly through becoming fully aware of what is happening around us, while omitting deeply learned filters of consciousness. It helps to perceive the world…

11/12/2015Blog