New CTO joining AgentBalance

It is my greatest pleasure to make the following announcement about the changes in the AgentBalance management team. We have introduced a new Chief Technical Officer role in order to consolidate and accelerate our development process. The purpose of the role is to cover the whole product and solution development. At the beginning of November 2016,…

Customer Contact Expo 2016 London

We are going to showcase our AgentBalance analytical suite at the Customer Contact Expo 2016 in London. Drop by to explore the latest features of our solution and discuss the implications for innovative contact centers with our product team. You will find us at booth number C740, located near the Meetings Lounge. This year, we are sharing the booth with our…

Version 1.4 Released

We are happy to announce that we have released a new version of the AgentBalance solution. Apart from minor improvements and bugfixes, this release focuses on improved usability in the contact center environment with more complex set of personal rules and dependencies.

Kindness – personal trait, or adopted skill?

This my personal story of losing faith in natural kindness in customer care. I have been thinking for quite a while if putting this post together makes sense and if it’s even relevant for this industry. And I came to a conclusion, that at least I might ignite a spark of discussion about how people…

AgentBalance on the road, vol. 3 – Manila and the Philippines

Another addition to the set of articles talking about how AgentBalance is performing in the world of customer services and contact centers is here. The most recent information comes from Manila, the Philippines. One of the most pulsating customer services hubs. How was AgentBalance’s first exposure to this very specific environment? Very exciting, different and…

On the road, vol. 2 – Vienna Pioneers Festival

After recently making the decision to start writing short articles where I share the AgentBalance experience gained while traveling the world trying to make the segment of contact centers a better place, I have another story ready. And a big one it is. The Pioneers Festival 2016 in Vienna. One of the biggest events enabling startups, investors…

AgentBalance on the road (NYC)

With all the changes happening in AgentBalance recently, we have come to a decision to start writing short articles where we will be sharing our experience gained while traveling the world trying to make the segment of contact centers a better place. Let’s see how it goes: starting with vol. 1 from New York. AgentBalance…

Neulogy Ventures investing into AgentBalance

AgentBalance is an innovative software solution that introduces a unique set of psychological metrics about contact center agents. It has been designed specifically for contact centers and customer service companies with their unique needs and challenges in mind. Provided metrics help managers to better understand the psychological profiles of agents and, in the context of…