AgentBalance summer product update

Not even the hot summer weather here in Prague can stop us at AgentBalance from releasing new major features in the AgentBalance Suite for contact centres and customer services providers.   AgentBalance Onboarding module Currently under BETA testing with customers, we will soon release the AgentBalance Onboarding module, which, we believe, will be a game…

AgentBalance now part of 2Ring’s product offering for North America

/Press Release/ SACRAMENTO, June 7, 2017 – 2Ring (www.2Ring.com) and AgentBalance, s.r.o. (www.agentbalance.com) today announced a strategic partnership to leverage synergies in their product and technology portfolios in North America. Together, the companies will provide an integrated solution utilising the unique AgentBalance psychometric parameters available for all Cisco Contact Center platforms (Cisco Unified Contact Center Express…

New major AgentBalance feature – KPI Tracker

What is the KPI Tracker We have just released a new major version of the AgentBalance Suite that now includes the long-awaited and customer requested module called KPI Tracker. This latest add-on allows customers to monitor not only psychometric data about their customer services or retail employees but as of today, our solution integrates also…

Simon Sinek on Millennials in the Workplace

We are happy to share this short video by Simon Sinek, that says it all. Our mission is to help employers to deal exactly with these kinds of struggles mentioned in the video. Enjoy the video, it will be 15 well spent minutes. “We put kids into corporate environment, that cares more about numbers and short term…

Managing internal communication with the Feedback Loop module

  At AgentBalance, we strive for the most efficient communication between managers and employees. That’s why we originally came up with the AgentBalance CORE metrics – to spark a meaningful discussion between managers and their subordinates based on monitoring of psychometric data. Now we are taking the whole AgentBalance Suite to a new level. The…

Christmas 2016 Survey

During Christmas 2016 we asked thousands of customer services managers and executives to take a short test based on the CA Method utilised in AgentBalance. You might be wondering why we are publishing the results only now. Well, we were flooded by requests to include more colleagues and business partners of our contacts from all…

AgentBalance’s storming through 2016

  2016. What a year that was for AgentBalance! We have just recently internally discussed what to expect in 2017 and realized how many unexpected, planned, crazy, exciting or unpublishable things happened for us in 2016. Or did not happen. Yes, not all the plans came to reality. And that is all good. Because 2016…