We are very grateful for the opportunity to present at the 15th “Contact Centers” conference organized by ADMEZ (Czech association of direct marketing and contact centers) and Dark Side (Czech Online Agency). AgentBalance team showed among top Czech players in contact center technologies.
Our presentation was about a single topic – Contact center agents’ lifecycle. As it turned out, correlating data about agents’ job fulfillment, tendency to leave and level of mental energy together with performance indexes was something the audience quite enjoyed. And we have more to come!