We are excited to announce that the first AgentBalance benchmark analysis built on the unique psychometry-based metrics and parameters is out for our customers!
What is the A/V Testing benchmark
Only ten months after launching the AgentBalance A/V Testing module, we have successfully managed to collect enough data from our clients to create the first benchmark of how their teams perceive the most pressing topics in the customer services and retail industries. We achieved all of this without asking the team members a single question!
Together with our customers, partners and cooperating analysts and consultants, we carefully shortlisted issues that leaders and managers in the customer services and retail industries most commonly have to face, such as:
- Planning a new campaign and wanting to measure its impact on employees.
- Wanting to know how happy teams feel about the new remuneration package and/or bonuses.
- Getting to know how support teams feel about customers‘ reactions to a newly promoted product or service.
- Finding out how teams feel about their managers.
For almost ten months, we have been collecting data on how teams working in different conditions and environments assess these topics. Thanks to our testing methods, we have been able to come up with benchmark values comparing results from hundreds of teams across 4 continents. And these values will be updated regularly to ensure continued accuracy of the data.
Now, our customers have access to summarized anonymized information on how teams of comparable companies operating in the same industries and specializations perceive the same topics as their own teams!
What’s in it for you, our customers
Are you interested how your teams fell about, let’s say, their current bonuses? It is virtually impossible to ask directly as the information quickly becomes biased and distorted in many ways. We will measure your teams’ opinion utilizing our psychometry-based methods – without asking your employees any questions – and you can compare the results to the benchmark values.
Sample A/V Testing module results matrix for the topic of “My Bonuses”:
Did any of your teams score in the “Motivation Quadrant” – close to the “Global benchmark value”? In short, that would mean that such team (Team A, in this case) perceives the measured topic of “My Bonuses” positively and sees it as a motivator. “My Bonuses” is what the team values and is positively tuned for. The closer the result is to the “H” section, the lower value in this topic the team sees. The closer the result is to the “E” section, the less satisfied the team is with the topic and regards it as more difficult to achieve. Did your Team B score in section “F”? What does that mean? Let us tell you…
What if your teams have significantly lower scores than the worldwide benchmark values? Are the bonuses appropriately set? Are they not one of the reasons of employee dissatisfaction or even turnover? And what do even all of the quadrants represent? AgentBalance can provide you with all the answers.
Are you interested in uncovering your teams’ feelings about topics such as:
- My boss
- My salary
- My company
- … and many others?