We are launching an API, that allows connection to any 3rd party reporting or contact center solution. By combining AgentBalance psychometric data with already existing contact center data, customers can take their analytics to a whole new level, finally answering questions such as:
– what is the cause of rising first call resolution of a particular agent?
– how does the team feel about new set of motivational rules?
– what is affecting our sales performance?
The API works in two modes:
1) Using AgentBalance cloud application + contact center integration
2) Doing everything in contact center suite (without our cloud application)
By opening the API, we provide a whole new opportunities to our partners, that can integrate AgentBalance with existing contact center solutions. Do you want to become a partner? Feel free to contact us.