/Press Release/ SACRAMENTO, June 7, 2017 – 2Ring (www.2Ring.com) and AgentBalance, s.r.o. (www.agentbalance.com) today announced a strategic partnership to leverage synergies in their product and technology portfolios in North America.
Together, the companies will provide an integrated solution utilising the unique AgentBalance psychometric parameters available for all Cisco Contact Center platforms (Cisco Unified Contact Center Express – UCCX, Enterprise – UCCE, Packaged UCCE) and even for Cisco Unified Communications Manager.
This alliance enables never-before achievable combinations of psychometric and performance parameters specific to the customer services and retail industries. The combination of these parameters can reshape traditional performance based evaluation and employers’ approach to employees’ effectiveness.
The added value will mainly focus on:
- Reducing employee turnover and customer churn
- Optimizing the onboarding process for new employees and the overall employee life-cycle
- Boosting sales and collections
- Improving service quality and the satisfaction of employees and customers
- Growing employee engagement and gamification
- Decreasing operational cost
2Ring, a Cisco Preferred Solution Partner, has been active in the field of services for contact centers and IP telephony since 2001. For more information, please visit www.2Ring.com.
AgentBalance is a Prague and Kosice based startup company, backed by the VC fund Neulogy Ventures, delivering an analytical “Solution as a Service” that provides managers with unique correlations of psychometric data and performance parameters about their employees. The winner of multiple international industry awards, AgentBalance provides the first truly 360° view of customer services employees incorporating the unique psychometry and performance based parameters assisting customer services providers in harvesting data about their company, customers, marketing, sales and HR in a unique, efficient and effective way.