Customer Contact Expo 2016 London

We are going to showcase our AgentBalance analytical suite at the Customer Contact Expo 2016 in London. Drop by to explore the latest features of our solution and discuss the implications for innovative contact centers with our product team. You will find us at booth number C740, located near the Meetings Lounge. This year, we are sharing the booth with our…

Version 1.4 Released

We are happy to announce that we have released a new version of the AgentBalance solution. Apart from minor improvements and bugfixes, this release focuses on improved usability in the contact center environment with more complex set of personal rules and dependencies.