On the road, vol. 2 – Vienna Pioneers Festival

After recently making the decision to start writing short articles where I share the AgentBalance experience gained while traveling the world trying to make the segment of contact centers a better place, I have another story ready. And a big one it is. The Pioneers Festival 2016 in Vienna. One of the biggest events enabling startups, investors…

AgentBalance on the road (NYC)

With all the changes happening in AgentBalance recently, we have come to a decision to start writing short articles where we will be sharing our experience gained while traveling the world trying to make the segment of contact centers a better place. Let’s see how it goes: starting with vol. 1 from New York. AgentBalance…

Neulogy Ventures investing into AgentBalance

AgentBalance is an innovative software solution that introduces a unique set of psychological metrics about contact center agents. It has been designed specifically for contact centers and customer service companies with their unique needs and challenges in mind. Provided metrics help managers to better understand the psychological profiles of agents and, in the context of…